If you signed into your Samsung account during initial setup, like I said, odds are Find My Mobile is already turned on. Check on your device by searching for Find My Mobile in the Settings app. If prompted, sign into your Samsung account to enable the feature. I suggest turning on all options associated with the feature as well.

Remote controls will allow you to do things like force a remote backup, retrieve call and message logs, enable battery saving features and so on. Google location service provides more accurate location information -- vital at a time when you're tracking down a lost device. Send last location will monitor the device's battery and send its last known location right before it loses power.

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Samsung doesn't have an app you can use on another phone to track a lost device. Instead, you can use any mobile or desktop browser to visit findmymobile.

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• Turn GPS on or off?

Once there, log into your account and select the device you're looking for. If it's powered on, you will see its current location and battery percentage. A popup will also provide a series of actions to take on the lost device:. Most of these are self-explanatory. There are a couple that are worth explaining a bit more. For example, retrieve calls and messages will sync with the phone and show you the last 50 calls and messages, complete with phone numbers. The Extend battery option will provide the option to help you track it longer.

Thank you.

Seems logical. I have a 3-year old Samsung Galaxy J3. Using approximate location" message -- basically, Waze would not work.

I googled the problem, found multiple "fixes", tried them all, but none worked. I contacted Waze and they told me to download the "GPS Test" app and if it showed poor satellite reception, then the problem wasn't with their Waze.

GPS Test did in fact show poor satellite reception, so I figured the problem was with my phone. I was close to buying a new phone, but then as a last resort I called Samsung customer support. They offered a couple possible quick fixes clear cache, clear data, reset settings that did nothing, then they suggested I do a full "Factory Data Reset" under the phone's General Management settings option, which requires backing up everything, doing the reset, then restoring everything.

I really didn't want to do that, so I called the local authorized Samsung repair shop "UbreakIfix" honest! They were right! I did the backup, factory data reset, restore, and for good measure, I deleted and re-installed Waze, and it's now running fine again!

The "GPS Test" app now finds and uses about 15 satellites, whereas before it could maybe find 5 or 6, but couldn't use any. The whole process took about an hour, but I didn't lose any data, messages, or photos or anything else! The problem was resolved! And my guess is that other apps are now running better and faster too, so it was really worth the effort! In hindsight, the problem was with my phone and not with Waze, but who really knows for sure?

Either way, the solution should have been easier to find. Too bad we're now up to 34 pages of comments on this issue -- that's amazing and kind of sad too. Waze, if you're listening, please make solutions like this easier to find!