Mobile Skype track Oppo Reno
If an item is missing we will ask the customer to pay for them. If you dislike the phone for any reason such as the phone's shape isn't the one you imagine or the functions are not what you expected, you can contact with us within 3 days from the date the package was delivered to you. You need to offer photos or videos to show us the phone is in the same condition as when it was delivered to you, without any other damage or defective parts. Once we have confirmed the condition the phone should be returned to us. You need to pay for the shipping fee back to us. We will refund the price you paid after we have received the phone and checked the condition and the original accessories are included and without any other damages or scratches.
Note: During the return shipping you are responsible for any customs charges or tariffs to return the phone to China. In these cases we will deduct the taxes we need to pay from the refund you will receive. If the phone is faulty within one month counted from the date of arrival , the warranty is to resend, refund or free repair depending on the phone's problem. If the problems are caused by the phone itself we will arrange to resend or refund depending on the customer's your prefrence.
We will cover the cost of the postage fee you pay to return the phone to us. The shipping fee will be refunded to the customer after the returned item has arrived in our warehouse, any further costs incurred during the return process will be at the customers expense. Once we receive it and confirm the phone problem we will arrange a replacement or refund you. If the problem can be solved by other ways like upgrading the system we can offer other compensation.
Customers can discuss this with customer service to reach an agreement. If the phone is faulty due to a manufacturing fault after one month counted from the date of arrival but before one year, you are eligible for free repair.
OPPO SMART PHONE RENO 2F - 8 - 128GB LAKE GREEN
Our service team will assess the problem and ask you to provide photos or videos of the issue. If approved we will send you the address and instructions to return the defective phone back to us for repair. When the defective phone has been repaired we will send it back to you with free shipping. But we will not cover the postage you paid to send the product back to us.
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All customers need to confirm with our customer service or salesman about the return address and details before you send the defective phone back to us. We won't be responsible for your return if you ship it back to us according to the return address on the original parcel we sent to you. Under all of the above situations any resend or refund will be made only after we get the returned items, confirm the phone is in good situation and confirm the problems are the same manufacturing or shipping problems that the customers described.
The shipping fee for sending the phone back to us will be paid by customers except for DOA and broken within one month situations. If we can't receive the item we can't arrange a replacement or repair. This note will help expedite our processing time. If customers have difficulties in sending phone back to such as a high shipping fee, your country forbids sending batteries out or other problems, you are very welcome to discuss this with our customer service or salesman and come to an agreement on the solution.
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