Mobile track for Galaxy A3
How long will it take to repair my device? Most repairs are carried out within 24 - 48 hours upon receiving your device; however this can be subject to delays if there is a complication or additional parts are required. Some repairs such as liquid damage may take longer. If there is a delay for any reason, you can track your order and we will keep you fully informed.
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Is there anything I should do before sending in my device? We highly recommend you back up your device and reset it back to the original factory settings to ensure your data is safe and protected. This also ensure we can fully test the device after repair without compromising your privacy. Also please remove any pins and passwords, as this will slow down our repair service, if we need to obtain pass codes.
How do you return my device? Your device will be returned free of charge and packaged in a specially designed box to ensure your device is protected during the journey. You will also be able to track your order throughout the whole process. Other overseas locations are not cover and may incur additional charges.
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Is there a warranty on your mobile device repairs? There is a 12 month warranty on most repairs. Please check our Terms and Conditions for further details. How do I send in my device for repair? Once you have selected your repair and paid, we will send you a confirmation email, this will include your unique free postage label. Please print this out and stick on a well protected box or envelope and take to any post office.
What payment methods do you accept? When do I pay for the repair? All payments are made upfront during the booking process. Do you sell refurbished mobile phones? Yes, we sell a number of different refurbished phones, please click here to view them. I don't know what's wrong with my device, can you help? Of course, we offer a detailed diagnostic service, just select this option in the main repair selection menu under the correct device.
Can I track my order?
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Yes you can, just check the repair tracker option at the bottom of the website and type in your order number and email address. Do you provide a sim card adapter with your courtesy phone service? Yes we do. Do you have a walk in centre? For more information - click here What areas do you cover? We mainly cover the UK. However, we also serve international customers, however, postage is not covered for customers outside the UK. Does your repair prices include VAT?
Where can I read and leave reviews? We suggest to update your current browser or use another popular browser. I can't find the confirmation email or the free postage label email.
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If this is still unsuccessful please request an email resend. How do I return the rental phone? Please use the original free post label provided to you during the purchase. If you booked by your own courier please contact us and we will send you a label via email I'm not happy with the repair, what can I do?
Please chat with us online during office hours or email customersupport Quickmobilefix. I don't want to go without a phone when I send it off to be repaired That's fine, we have an affordable rental phone service you can use, so you will never be phoneless using our service! I'm having problems checking out, what can I do? Please chat with us online during office hours to make a booking. Should I post my parcel in the postbox? Doing this may delay the service, we strongly advice you take the parcel to your local Post Office and get a receipt and tracking number.
What is your VAT number? Our VAT registration number is: Do you supply any packaging? Why do you ask for additional information? At Quick Mobile Fix, we have a very intelligent fraud detection system.
To protect both ourselves and our customers if any order flags up with fraudulent activity we do ask the customer to provide additional information to validate the order. Why do you ask for pictures? In some circumstances we ask our customers to send in pictures of their device, this is usually to access the damages on the device. Do you ever delete customer reviews? In fact, with Trustpilot and Facebook it's impossible. Here at Quick Mobile Fix we really do appreciate our customers feedback good or bad and even if we could remove reviews we wouldn't.
On Trustpilot, if a negative review is left, we do temporarily take the review down in accordance with the terms and conditions of Trustpilot to give us time to investigate and hopefully resolve the issue. After a few days the review will be posted back up automatically, unless it has been removed by the customer. What does unable to test mean? This means when your device arrived with us for some reason we could not test it, this could be for a number of reasons, such as, it is protected by a password which has not been supplied to us or the LCD is damaged so we can't see the screen properly to test.
My repair tracker has not been updated in a while, what does this mean? This simply means nothing has changed since the last update, your device will usually be with a technician or awaiting parts. You can of course get in touch with us for more information if prefered.
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If you have selected to use our free post service and have recieved our free post label, you do not need to pay anything at the Post Office. If for any reason they do try and charge you, please contact us straight away on customersupport quickmobilefix. I missed my APC delivery, how can I re arrange delivery?
To rearrange your APC delivery please use this website Do your refurbished mobile phones come with a warranty? Yes all refurbished phones sold come with a warranty, this will vary depending on the model. Can you send my order to my local post office instead of my home address? How can I find my order ID? This can be found by checking your order confirmation email which was sent to your inbox after you placed the order. What cover do customers get when buying a refurbished phone from Quick Mobile Fix?
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Customers get a 14 day money back guarantee and all phones sold come with a warranty, this varys depending on the model. If I buy more than one product do I get a discount? No sorry but we do have a loyalty rewards scheme. I can't find my device on your repair list If you can't find your device on our repair listings please - click here Do you deliver to countries outside of the UK? We do deliver to most countries outside of the UK, however, postage costs do apply. Please contact us first to check if we post to your country before purchasing.
Can I come in to your store and look at your refurbished mobile phones? No, our store is just for walk in customers who require a repair. No, only repairs can be purchased using this card for the discount to be approved. Can I pay with PayPal? What are the benefits of buying a refurbished mobile phone?
There are many benefits to buying a refurbished mobile phone to read them all - click here. If Royal Mail try to make me pay for postage when using your freepost label, should I pay? If you use our freepost label you should never be charged by Royal Mail, and if they try to do this, we suggest you refuse and contact us straight away so we can report this to Royal Mail. I did a workout this morning and it's good to beable to easily track that and see the heart rate. Thanks for the updates! I'm so glad to hear that you are back on track and working hard to achieve your goals!
Due to recent events affecting our operations, support options are limited and wait times are longer than usual. Visit our help site for answers to many common questions and other self-service options. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
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